Frequently Asked Questions2020-07-30T10:42:50-04:00
What is Northwood Asset Management Group?2021-06-07T14:16:58-04:00

Northwood Asset Management Group is a professional third-party debt collection company based in Williamsville, NY. We work for banks, finance companies, and other creditors to assist them with contacting consumers and resolving outstanding account balances. Our team has expertise working with multiple account types including credit cards, auto loans, short-term consumer loans, and more.

What is the Phone Number for Northwood Asset Management?2021-06-07T14:17:38-04:00

Our knowledgeable representatives are available to provide consumer assistance Monday – Thursday from 8:30AM-7PM, and Friday from 8am – 5:30pm ET. To speak with a member of our team, please call our toll-free phone number:


Why is Northwood Asset Management calling me?2021-06-07T14:18:04-04:00

If you have received a phone call from us, it may be an effort to speak with you about an outstanding account or to locate an account holder. If you have received a call from us, we invite you to speak with a customer service representative for more information. Due to laws regarding the collection of debt, we are limited in the amount of information that we may leave on voicemail. If you have received a voicemail message from us, please call our office for more details. You can reach a member of our team by calling  855-200-5999.

Where is Northwood Asset Management located?2021-06-07T14:20:41-04:00

Our office is located in Williamsville, NY at the address listed below:

Northwood Asset Management Group
235 College Parkway,
Suite 200
Williamsville, NY 14221

Williamsville, NY is a village in Erie County, New York, and is mostly located within the town of Amherst, New York. Williamsville is part of the Buffalo-Niagara Falls Metropolitan Statistical Area.

How can I make payments on my account?2021-06-07T14:21:06-04:00

We accept payments over the phone and through the mail. Payments by phone can be made with a debit card, credit card, orcheck. Payments by mail can be made with a check or money order. Please do not mail cash, and be sure to include your account number with your payment. Please visit our Payments page for more information.

Why is Northwood Asset Management Group on my credit report?2021-06-07T14:21:54-04:00

Northwood Asset Management Group reports to the credit bureaus on behalf of our creditor clients. If our company is appearing on your credit report, an account matching your information was placed with our office for collections and we have reported the status of that account to the credit bureaus.

If you would like to discuss options for resolving your account and have the status updated on your credit report, we invite you to contact our office to discuss options for resolving the outstanding balance. You can call our offices at 855-200-5999 to speak with a representative about your account.

What states do you operate in?2021-06-07T14:22:22-04:00

Northwood Asset Management Group is licensed nationwide in all required jurisdictions across the United States. We service accounts for our clients across all 50 states and our office is headquartered in Williamsville, NY. 

How do I file a complaint?2021-06-07T14:22:52-04:00

We hold ourselves to the highest level of business ethics and professional standards. If you would like to file a complaint or provide feedback about your experience of working with our company or one of our agents, we invite you to complete the complaint form on our website.

We take complaints and consumer feedback seriously and will investigate feedback to ensure we are doing all we can to provide a positive experience for consumers. One of our representatives will respond to your inquiry to provide a timely response and resolution.

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