Frequently Asked Questions2020-05-18T10:52:38-04:00
How do I file a complaint?2020-05-05T22:24:27-04:00

We hold ourselves to the highest level of business ethics and professional standards. If you would like to file a complaint or provide feedback about your experience working with our company or one of our agents, we invite you to complete the complaint form on our website

We take complaints and consumer feedback seriously and will investigate feedback to ensure we are doing all we can to provide a positive experience for consumers.

What states do you operate in?2020-05-05T22:24:00-04:00

Northwood Asset Management Group is licensed in all required jurisdictions across the United States. We are able to service accounts for our clients across all 50 states. 

Why is Northwood Asset Management Group on my credit report?2020-05-05T22:23:31-04:00

We report to the credit bureaus on behalf of our creditor clients. If Northwood Asset Management Group is appearing on your credit report, an account matching your information was placed with our office for collections and we have reported the status of that account to the credit bureaus.

If you would like to discuss how to resolve your account and have the status updated on your credit report, we invite you to contact our office to discuss options for resolving the outstanding balance. You can call our offices at 855-200-5999 to speak with a representative about your account.

How can I make payments on my account?2020-05-05T22:21:18-04:00

We accept payments over the phone and through the mail. Payments can be made using a debit card, credit card, or a check. For more information about the options available for making a payment on your account, please visit our Payments page for more information. 

Where is Northwood Asset located?2020-05-11T09:21:34-04:00

Our office is located in Williamsville, NY at the address listed below: 

Northwood Asset Management Group
235 College Parkway, Suite 200
Williamsville, NY 14221 

Why is Northwood Asset calling me?2020-05-05T22:20:08-04:00

You may receive a call from us for a few different reasons including to talk about an outstanding account, to help us find an account holder, or for a number of other reasons. If you have received a call from us, we invite you to call us back for more information. Due to laws related to the collection of debt, we  are limited in the amount of information we can leave on voicemail. If you received a voicemail message from us, please contact our office for more details. You can reach a member of our team by calling  855-200-5999.

What is the Phone Number for Northwood Asset Management?2020-05-05T22:18:19-04:00

Our representatives are available Monday – Friday from 8am – 5:30pm ET to assist consumers. To speak with a member of our team, please call our toll-free phone number: 


What is Northwood Asset Management Group?2020-05-05T22:17:36-04:00

Northwood Asset Management Group is a professional third-party debt collection company based in Amherst, NY. We work for banks, finance companies, and other creditors and assist them with contacting consumers and resolving outstanding balances. Our team has expertise working with credit cards, auto loans, short-term consumer loans, and many other types of consumer credit accounts.