Northwood Asset Management Group is committed to delivering exceptional customer service. Our team works hard to provide our consumers with a positive experience and fast resolutions to concerns submitted through our website or filed with the Better Business Bureau.

Resolving Consumer Concerns

We strive to build positive relationships with our consumers and help them understand the debt collection process. We realize that delinquent accounts can make consumers feel overwhelmed. The Northwood team strives to find a mutual agreement between creditors and consumers, allowing consumers to resolve debt, relieve stress, and return to financial wellness. When a consumer has a concern and files a complaint either through our online complaint form or with the Better Business Bureau, we acknowledge the concern and make every good faith effort to resolve it.

To help our consumers better understand credit, debit, and personal finances, we provide helpful tools and resources on the Consumers page of our website. By improving money management strategies and developing a better understanding of credit, consumers can make more informed decisions and develop healthy financial habits. 

We hold ourselves to the highest compliance standards and comply with the Fair Debt Collection Practices Act (FDCPA) and all other laws, rules, and regulations that apply to the collection of debt. Northwood Asset Management Group is a member of the Receivables Management Association International and ACA International. Both organizations focus on the protection of the consumer and our membership demonstrates our commitment to maintaining the highest standards of honesty, reliability, and professional integrity.

Get Help from our Team

Our team is available to help consumers with answers to questions, making a payment, and discussing payment plan arrangements. We are open Monday through Friday from 8AM to 5:30PM Eastern Time. To reach a Northwood Asset Management team member, please call 1-855-200-5999 or email us at

“While our goal is to avoid complaints, we understand that concerns arise,” says President Andrew Fanelli. “Through clear, honest, and accurate communication, we work together with our consumers to find solutions. Northwood Asset Management Group is dedicated to providing high-quality, compliant customer service, and we encourage consumers to contact us with questions. We will respectfully address concerns and strive to resolve them quickly and efficiently.”

Share Your Feedback

Your feedback provides valuable information that helps us improve our services. We use your feedback to ensure that we provide the most relevant training to our team and deliver the most respectful and compliant customer service. To share feedback of your experience with us, please fill out our online complaint form and we will work to resolve your concern.

About Better Business Bureau

Founded in 1912, the Better Business Bureau is a private, nonprofit organization that strives to promote an ethical marketplace where buyers and sellers trust each other. By instilling consumer confidence and advancing a trustworthy marketplace for businesses, the BBB builds trust between consumers and businesses by solving problems in the marketplace. It offers free business reviews, complaint resolution services, and many other programs and services. Independently incorporated local BBB organizations are present in the United States, Mexico, and Canada and are coordinated under the International Association of Better Business Bureaus (IABBB) in Arlington, Virginia.

About Northwood Asset Management Group

Northwood Asset Management Group (NAMG) is a nationally licensed, professional third-party debt collection company representing creditors in the resolution of account balances. Northwood Asset Management is committed to delivering services with professionalism, respect, and complete compliance. NAMG actively gives back to the communities we serve while working hard to find mutual agreements between creditors and account holders that enable both parties to move forward. The Company was founded in 2012 and is headquartered in Williamsville, NY.